Customer Care Assistant - Work From Home

Job Description: We are looking for a dedicated and adaptable Customer Care Assistant to join our team at Cablevision Systems in Christchurch, Canterbury, NZ. This is a work-from-home position that offers part-time hours, making it an ideal opportunity for those looking to balance work with other commitments. Responsibilities:- Responding to customer inquiries via phone, email, and chat in a timely and professional manner- Providing technical support and troubleshooting assistance for cable television and internet services- Processing customer orders, cancellations, and billing inquiries- Escalating complex issues to appropriate departments for resolution- Maintaining accurate customer records and updating information as needed- Following up with customers to ensure satisfaction and resolve any outstanding issues Requirements:- 1 year of experience in a customer service role- Strong attention to detail and planning skills- Excellent communication and problem-solving abilities- Ability to work independently and prioritize tasks effectively- Proficiency in computer skills and familiarity with customer service software- High school diploma or equivalent Personality Traits:- Dedicated to providing exceptional customer service- Adaptable to changing circumstances and customer needs Benefits:- Training and professional development opportunities- Paid Time Off (PTO) for part-time employees- Paid overtime for any additional hours worked Working Environment:At Cablevision Systems, we strive to cultivate a sense of ownership and responsibility at every level. Our team is encouraged to take initiative, collaborate with colleagues, and continuously improve our customer care services. Equal Opportunity Statement:Cablevision Systems is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate and embrace differences in race, gender, age, religion, identity, and experience. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.