Customer Care Advisor (Financial Services)

As a Customer Care Advisor, you will support and promote client's financial goods and services and respond to customer inquires.
Concentrix is a global leader and local center of excellence in customer engagement. For the right people being part of our team exposes them to a wide range of career opportunities as we represent the best brands across almost every industry.
This role is a perfect opportunity for someone looking at Financial services and/or customer services as a career. This phone based team is part of a leading service environment who are looking for people who can connect with their customers, who are focused on the best possible customer experience and outcome.
Advisor’s job duties and responsibilities include but are not limited to:
Provide high quality customer service for one of Concentrix's premier clients
Solve customer challenges and advise solutions
Communicate effectively with customers, peers, support personnel, and management;
Achieve service, quality and action KPI’s
Be friendly, professional and efficient at all times;
Help to contribute to a high performing team, by being a high performing team player.
Mandatory Knowledge and Skills:
An excellent command of the English language (oral and written)
Excellent listening and comprehension skills;
Clear speaking skills;
Good computer skills including navigation and typing;
A courteous, cheerful and vibrant demeanor;
Excellent interpersonal skills;
A good eye for detail;
Customer centric approach to working with others
The ability to work well under pressure.
Basic Financial literacy
Work environment:
Rotating Shifts Monday to Sunday between 7:00am – 11:00pm
Location of work Albany
4 weeks paid training(you must be available full time for first two weeks 9-5pm)
Please note that due to the nature of the confidential customer information you will have visibility of, full background checks including criminal and credit history are an essential part of our pre-employment process.