As a Court Registry Officer, you will work with a team responsible for the successful operation of the Court. You will liaise with multiple stakeholders including defendants, witnesses, family members, Oranga Tamariki, Lawyers, and Police Officers. You will able to communicate confidently with Judges within the courtroom and their chambers, as well as other members of the judiciary.Your main responsibilities include:Court Taking - this is the facilitating the running of the court. This includes introducing Judges (in English and Te Reo Maori), working closely with them in the Courtroom and Chambers, managing jurors and general administration of the court.Customer Service - all courts have an onsite Customer Service area or hub that customers can access for any court related matter. You will work to answer customer queries via face to face, phone or email interactionsCase management - this involves ensuring files are accurate and up to date. This part of the role involves a large component of data entry.What you will need to be successfulWith pride in your work, you will strive to deliver a service to our customers with high accuracy and professionalism.Our customers are diverse, and our workforce reflects this. This role is no different and would suit a variety of backgrounds. Whether you have an interest in the Justice system, returning to the workforce, have a passion for working with customers this is your chance to join us on our journey to deliver people centred justice services for all.To be successful, you will need to beDetail orientated and observant - the court has many different processes and case information needs to be accurate;Self-aware - you'll understand our customers and will be confident working across a range of situations;Multi-task - you'll understand that some of our processes are repetitive, but you'll be able to manage conflicting priorities and move from one task to another quickly;Willing to learn - legislation and processes in the courts is always changing and you will be able to adapt and respond to feedback.Resilience - there are times when working in the courts, you will be working on sensitive cases and sometimes at high volume.Why you will love working hereCreating a continuous learning environment is important to us. As the successful applicant, you will bring your thirst for knowledge and improvement. You will have an individual training plan and be supported to carry out the role including be able to exercise Deputy Registrar Powers. Joining the Ministry of Justice means you will become part of an inclusive organisation that values you and the communities we serve. It's important to us that our workplace is one where our people feel healthy and safe, supported and able to be themselves at work. We value respect as the foundation for building a positive workplace culture where diversity is welcomed and celebrated.As an organisation we support our people with building their wellbeing knowledge and understanding offering a range of wellbeing tools and support.
