Contact Centre Service Facilitator/Co-Ordinator

job description

This is a fantastic opportunity to work with one of New Zealand’s leading healthcare organisation’s. We are looking for exceptional Co-ordinators who are passionate about making a difference for Kiwis around New Zealand.
Joining the Service Facilitator team means that you will play a significant part enabling the wider organisation to deliver excellent, locally-based clinical and disability care to people in the community. You place the customer at the centre of everything that you do; exceeding their expectations and ensuring that they are delighted with the service they receive.

What you will be doing?
Handling both inbound and outbound calls, and coordinating cover for unplanned relief requirements.
Providing a first-call resolution help-desk service for clients and potential clients, family and Whanau, Support Workers, duty managers, funders, and other stakeholders.
Actively managing short-term roster changes and vacancies to ensure the customer’s needs are met, and service plan requirements are fulfilled in a timely and responsive manner.
The hours required will involve weekends, public holidays, as well as am/pm work outside of normal business hours on weekdays.
Working on a rotating roster between the hours of 6am - 9pm
About you:
Previous experience working in a contact centre environment
Exceptional communication and rapport building skills
Confident in using technology and being computer literate
An innovative approach when finding solutions
Excellent judgment and decision making skills
Actively supporting and encouraging team members]
Must be able to commit to hours between 6am - 9pm
What’s in it for you?
The opportunity to work with one of New Zealand’s leading healthcare providers
A Team Leader who is passionate about learning and developing the team
A competitive salary
You will work with a team who pride themselves on their culture and supportiveness.
Working in a new office environment on the North Shore
If this sounds like you, please click apply.
For any questions or to have a confidential discussion regarding this role, please email all queries to **********
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
skills

Call centre, customer service, facilitator, service, phone based, inbound, outbound, operator, community, health, healthcare, medical, support worker, meaningful, diverse, fun, retail, hospitality, supportive, community services, communicationeducational requirements

Secondary School/High School