Contact Centre Representative - Billings & Payments Ki te ora te wai, ka ora te whenua, ka ora te tangata When the water is healthy, the land and the people are healthy Watercare, the largest water and wastewater utility in New Zealand, delivers more than 400 million litres of water to Auckland every day.
Now is an exciting time to join Watercare, we're planning to spend $18.5 billion over the next 20 years to ensure we can continue to support our growing city in a climate-resilient way.
That's an investment of $2.5 million every day.
It doesn't just stop there; we ensure that sustainability lies at the heart of everything that we do to help protect our water resources for future generations.
This means we are continuously focused on how we can reduce our carbon footprint with initiatives like solar panels, electric cars, revegetation programmes and much, much more.
We are truly committed to making a positive difference.
This is your opportunity to work in Watercare's fantastic contact centre, where you will have the flexibility for a work life balance!
As a Customer Champion, you will be responsible for providing exceptional customer service to our customers.
You will provide specialist support and advice on all aspects of water and wastewater billing.
You will also have the opportunity to utilize your strong contact centre and customer services experience which may enable you to work in other areas of the Retail group (Payments / Collection, New Connections and Faults), depending on work requirements.
You are a customer-centric strong communicator who is comfortable working in a fast-paced environment.
You are technically savvy and enjoy problem solving.
Key Responsibilities Proven experience working within a high-volume, multi-channel contact Centre environment Previous experience in accounts receivable, accounts payable, and billing Strong written and oral communication skills with an excellent telephone manner The ability to multi-task and meet customer expectations with speed and accuracy A logical approach to problem analysis and resolution Hours of work: Rotating roster between the hours of 8.00am and 7.00pm Monday to Friday.
Saturday and Sunday 8.30am - 5.00pm Interviews: Mid January 2025.
We offer a competitive salary and staff benefits package including: Training and development opportunities Life and income protection insurance plans Generous parental leave Employee discounts at a range of large retailers Me pehea te tono mai | How to Apply Come and join our team!
If you are looking for an exciting career opportunity with a fantastic team then please apply online today - Reference # 35077 Posted on 17 Dec 2024 Closes on 07 Jan 2025 09:00 Location(s): Central, Newmarket Expertise: Administration & Office Support, Call Centre & Customer Service #J-18808-Ljbffr