Contact Centre Operators Auckland - Wilson Group

Contact Centre Operators Auckland Take your Call Centre career to the next level FIRST Security provides a range of monitoring services for our clients Our call centre team are specially trained agents who monitor manage and provide support for our hitech monitoring equipment They play a crucial role in responding to callouts by dispatching officers scheduled checkins and support our Field Officers with a range of specialised protocols and procedures 24 7 Being we are so good at our jobs our workload has increased and we are now in search of some more Contact Centre Superstars Your role in the contact centre will be as an operator and to respond to the welfare of our First Security Guards You will be responsible for the health and safety of each guard who is logged in on our Patrol System As an operator you will be the person who makes the difference in ensuring our guards are safe by checking their status as scheduled in the system Primarily your role will be phonebased so proficiency in the English language is a must To be successful in this role you ll need good communication skills as you will be working with a huge variety of people every day Attention to detail multitasking skills and following instructions is essential in this job We maintain a very high standard of service to our clients and we thrive to meet and exceed their expectations Did we just describe you Keep reading What we need from you Be comfortable phoning people to provide sensitive information Able to pass a criminal background check essential Intermediate or advanced level computer skills Have good clear concise verbal communication Able to respond professionally during any conflicts Displays empathy in difficult situations Flexibility in availability for work will include weekends What we can do for you Weekly Pay Immediate start for the right person 4 weeks of full time paid training so you can learn the ins and outs of our systems Certificate of Completion at the conclusion of your training Work in a vibrant friendly and supportive team environment Opportunities for Career Progression Unlike some call centres you will not be treated like a robot in ours We wont time everything you do down to the second and we wont ask you to sell anyone anything If we ve got you excited about this opportunity APPLY NOW Don t miss out on being part of a business that truly makes a difference in the community Email Please click the Apply Now button below