Contact Center Manager - Remote Work

Job Description:

US Foods Holding is seeking a talented and experienced Contact Center Manager for a remote work opportunity in Christchurch, Canterbury, NZ. As a mid-to-senior level professional with at least 6 years of relevant experience, the Contact Center Manager will play a crucial role in overseeing our customer service operations and ensuring exceptional service delivery.

Responsibilities:- Manage and lead a team of contact center agents to achieve performance goals and targets- Develop and implement strategies to improve customer satisfaction and retention- Monitor and analyze key performance metrics to drive continuous improvement- Provide coaching and mentorship to team members to enhance skills and productivity- Handle escalated customer issues and resolve them in a timely and satisfactory manner- Collaborate with cross-functional teams to optimize processes and workflows- Conduct regular performance evaluations and provide feedback for team members- Stay updated on industry trends and best practices to enhance contact center operations- Oversee scheduling and staffing to ensure adequate coverage and efficiency- Maintain a positive and supportive work environment for team members

Requirements:- Demonstrated experience in a contact center management role- Strong leadership and decision-making skills- Excellent communication and interpersonal abilities- Proven track record of meeting and exceeding performance targets- Ability to work independently and as part of a team- Persuasion skills to influence and motivate team members- Hardworking attitude and dedication to achieving results- Equal opportunity statement

Benefits:- Company-provided equipment for remote work- Life insurance coverage- Paid Time Off (PTO) for work-life balance- Opportunities for career growth and development

Working Environment:At US Foods Holding, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, collaboration, and a strong work ethic. As a remote Contact Center Manager, you will have the opportunity to work in a dynamic and supportive environment that promotes growth and success.

Deadline to Apply: ********

Equal Opportunity Statement:US Foods Holding is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, pregnancy, sexual orientation, gender identity, or any other factor protected by law. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.