Job Description - Conference and Events Sales Manager (HOT077L7)
Job Description
Conference and Events Sales Manager (Job Number:
HOT077L7 )
Work Locations
: Hilton Auckland Hotel Princes Wharf 147 Quay Street Auckland 1010
A Conference and Events Sales Manager actively promotes the services and facilities of the cluster Hotels to all customers and Guests and cross sells the other products within the Company brands.
What will I be doing?
As a Conference and Events Sales Manager, you promote the services and facilities of the cluster Hotels to all customers and Guests and cross sell the other products within the Hilton family of brands. The Conference and Events Sales Manager oversees all Conference and Events Sales offices to ensure active conversion of customer enquiries through proactive selling. Specifically, you will be responsible for performing the following tasks to the highest standards:
Develop future and repeat business contributing to the profitability of the hotel
Review the hotel’s business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
Understand the competitive market place and implement approaches to ensure the Hotel stays ahead in the local market
Identify new business for the hotel through targeted sales research and through regular identification of business at competitor hotels
Prepare monthly forecasts for the C&E team
Prepare monthly reports for the hotel owners
Contribute to the setting of the C&E selling strategy and marketing activities
Ensure Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
Manage and develop the Conference and Events Sales Team to ensure career progression and effective succession planning within the hotel and company
Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
Manage staff performance in compliance with company policies and procedures
Recruit, manage, train and develop the Conference and Events Sales Team
What are we looking for?
A Conference and Events Sales Manager serving the Hilton brand is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Demonstrated previous managerial or supervisory experience in a Conference and Events Sales function in the hotel/leisure sector
Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets
Be comfortable with proactively selling the hotel to increase revenue for the C&E department
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
Excellent selling capability and an ability and desire to coach selling techniques to their team
Excellent organisational and planning skills
Accountable and resilient
Self-motivated and able to work effectively without constant supervision
Flexibility to respond to a range of different work situations
MUST be eligible to work in New Zealand
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems
Relevant degree, in business development or other relevant business field, from an academic institution
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
