Full TimeJoining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.
Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.
And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.
In Customer Operation’s we nurture our exceptional customer experience. No problem is too big or small, we live by our promise to connect everybody to live a better today & build a better tomorrow. You will be exposed to countless career opportunities and challenges as we mould you and unlock your full potential. At Vodafone we prepare you for a tomorrow that looks nothing like today.
We're looking for someone who is keen and ready to join our collections team at Smales Farm, North Shore. As our newCollections Specialistyou will be tasked with the collection of Consumer & Enterprise debt, with the aim to nurture relationships and collaborate with our business and consumer customers to find viable resolutions. You will gain exposure across different ledgers and have the ability to work with agility and under pressure with the support of your team in this role.
What will I be doing?
• Proactively collecting revenue by contacting customers and monitoring aged trial balance to keep days outstanding and bad debt write off to a minimum
• Continually exceeding customer expectations by resolving outstanding issues, negotiating suitable payment arrangements and responding to queries in a timely, accurate and respectful manner
• Assigning customers to collections paths to tailor the appropriate collections action
• Deactivate connections/products following the completion of collection action
• Liaise with Business Account Managers as required to validate collection action upon their customers
What will I bring?
• One plus years collections’ experience
• The ability to effectively manage your time
• Have the ability to self-manage in absence of Team Manager
• Communicate clearly and concisely ensuring notes, correspondence or instructions are completed for every transaction
• Use of initiative to access all available resources and knowledge bases for assistance
• IT proficiency, in particular Excel
As part of the application process, should you be successful in being shortlisted for this position you may be required to complete an online digital interview.
With Vodafone, your unique talents and experience will help us deliver an unmatched experience to our customers and the communities we serve. In return you’ll enjoy equal opportunities in an inclusive and flexible working environment, in a diverse team of extraordinary people, while you’re growing your career here in Aotearoa, or globally.
The future is exciting… Ready?
Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.
