Work for a global company with some of the world’s most iconic brands. Be part of an exciting business where employees are recognised, and career growth is supported.
Who are we and what do we offer?
Pernod Ricard has an unrivalled portfolio of iconic brands such as Absolut Vodka, Chivas Regal, The Glenlivet, Jameson, Mumm champagne, as well as Jacob’s Creek, Brancott Estate, Stoneleigh and St Hugo wines. We are a progressive and people-focused business and believe our diverse workforce is the key to our success. Because our employees and their families are so important to us, we offer an agile and flexible working environment with an emphasis on work life balance, well-being and sustainability. In addition to this, we offer learning opportunities and room to grow your career both locally and internationally.
What is the Pernod Ricard culture?
We create products which are associated with bringing people together to create social connections. Our culture is the same, we provide a great place to grow and thrive in an environment of mutual trust and entrepreneurship. We believe in our people and support them to exceed expectations. We encourage our people to be brand ambassadors therefore, you will receive a generous product allowance which you can use to share amongst family and friends.
Our success is the result of a passion and commitment of our people and a culture that encourages diversity and flexibility in the workplace.
To continue our success, we have an exciting opportunity for a Client Support Engineer to join our IT Operations team, based in Auckland on a full-time, permanent basis.
About the Role
Reporting to the Service Delivery Manager, the Client Support Engineer is responsible for second level support within the Pernod Ricard IT environment, with a focus on coaching and supporting our staff in new ways of working (Office365, company applications, etc).
This role will be required to regularly communicate to customers of IT across the business so you will need to be an exceptional communicator with well-rounded Customer Service skills.
While the role is locally focussed, the team will also support each other and the business across Australia & New Zealand.
What you’ll need to succeed
You will have a positive, can-do attitude, work well under pressure, relish a challenge and proven ability to manage competing priorities and deadlines. To be successful in this position you will have:
Exceptional talent in building relationships & collaborating with all your stakeholders
Eagerness to learn more & enjoy supporting and coaching our business to use new and existing technology
Outstanding communication (verbal & written), with a proactive nature and a positive “can-do” attitude
Strong attention to detail & an ability to work autonomously and in a team environment
Ability to troubleshoot IT related issues
Self-motivated and comfortable with change & ambiguity
Friendly, resilient, helpful, and professional interpersonal style
A strong understanding of the following systems:
Windows 10
Microsoft Office 2016
Office 365
Windows Active Directory services
Microsoft Server 2012/2016
Understanding of TCP/IP networking & hardware components found in modern computing environments, such as server, network and desktop hardware
Previous experience with an enterprise Service Desk case management system is highly desirable
What’s in it for you?
Exposure to global ways of working
Attractive remuneration package including a generous product allowance
12 weeks Primary Carers Paid Parental Leave
A company that supports work and family commitments that is underpinned by values and policies that promote diversity and inclusiveness
If you are ready to help drive our vibrant brand forward in a convivial environment, apply now.
Want to know what it’s like to work at Pernod Ricard Winemakers? Follow us on Instagram @prwinemakers
No visa sponsorship is available for this position, please apply only if you have valid working rights in New Zealand.
Pernod Ricard is the No.2 worldwide producer of wines and spirits with consolidated sales of €8,448 million in FY20.
Created in 1975 by the merger of Ricard and Pernod, the Group has developed through organic growth and acquisitions: Seagram (2001), Allied Domecq (2005) and Vin&Sprit (2008). Pernod Ricard, which owns 16 of the Top 100 Spirits Brands, holds one of the most prestigious and comprehensive brand portfolios in the industry, including: Absolut Vodka, Ricard pastis, Ballantine’s, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater gin, Malibu liqueur, Mumm and Perrier-Jouët champagnes, as well Jacob’s Creek, Brancott Estate, Campo Viejo, and Kenwood wines.
Pernod Ricard’s brands are distributed across 160+ markets and by its own salesforce in 73 markets. The Group’s decentralised organisation empowers its 19,000 employees to be true on-the-ground ambassadors of its vision of “Créateurs de Convivialité.” As reaffirmed by the Group’s strategic plan, “Transform and Accelerate,” deployed in 2018, Pernod Ricard’s strategy focuses on investing in long-term, profitable growth for all stakeholders.
The Group remains true to its three founding values: entrepreneurial spirit, mutual trust, and a strong sense of ethics, as illustrated by the 2030 Sustainability and Responsibility roadmap supporting the United Nations Sustainable Development Goals (SDGs), “Good times from a good place.” In recognition of Pernod Ricard’s strong commitment to sustainable development and responsible consumption, it has received a Gold rating from Ecovadis.
Pernod Ricard is also a United Nation’s Global Compact LEAD company.
