Job Description: Southwest Airlines is looking for a Client Relations Associate to join our team in Christchurch, Canterbury, NZ. This is a full-time, work-from-home position at the Associate Level, requiring a minimum of 3 years of experience in client relations or a related field. As a Client Relations Associate, you will be responsible for maintaining positive relationships with our clients, ensuring their needs are met and providing exceptional customer service at all times. Responsibilities:- Serve as the main point of contact for clients, handling inquiries, resolving issues, and ensuring customer satisfaction- Build and maintain strong relationships with clients, providing personalized support and addressing their individual needs- Collaborate with internal teams to address client concerns and provide timely solutions- Coordinate and schedule client meetings, demonstrations, and presentations- Maintain accurate records of client interactions and update client profiles as needed- Stay informed about industry trends and developments to better understand client needs and requirements Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field- Proven experience in client relations, customer service, or a similar role- Strong communication and interpersonal skills- Ability to work independently and adapt to changing situations- Exceptional attention to detail and strong planning skills- Proficient in Microsoft Office and customer relationship management (CRM) software Personality Traits:- Adaptable: Able to adjust to changing circumstances and work well in a dynamic environment- Independent: Capable of working autonomously and taking initiative to solve problems Soft Skills:- Attention to detail: Ability to notice small details and ensure accuracy in work- Planning: Organizational skills to effectively manage time and prioritize tasks Benefits:- Travel opportunities: Discounted or complimentary airline tickets for personal travel- Retirement plan: Contribution matching and other retirement benefits- Profit sharing: Eligibility for profit-sharing programs based on company performance Working Environment:At Southwest Airlines, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to delivering the best service to our clients while fostering a positive and supportive work culture. Deadline to Apply:Please submit your application by May 13, 2024. Equal Opportunity Statement:Southwest Airlines is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
