Job Description
dunnhumby is the world's leading customer science company. We analyse data and apply insights from nearly one billion shoppers across the globe to create personalised customer experiences in digital, mobile, and retail environments. Our strategic process, proprietary insights, and multichannel media capabilities build loyalty with customers to drive competitive advantage and sustained growth for clients. dunnhumby employs over 2,000 experts in offices throughout Europe, Asia, Africa, and the Americas and works with a prestigious group of companies including Tesco, Monoprix, Raley's, Macy's, Coca-Cola, Procter & Gamble, and PepsiCo. For more information, please visit us at www.dunnhumby.com.
dunnhumby is looking for a talentedClient Manager!
You will own and develop the relationship with assigned retail client(s), to develop, deliver and manage a dunnhumby client plan that delivers recognisable value, client satisfaction and return on investment, and to achieve our revenue goals with assigned client(s).
What you'll be doing:
Develops the strategy and tactics for their assigned client(s)*.
Owns the commercial relationship with assigned retail clients and executes a client relationship strategy that defines which issues to focus on, which opportunities to pursue and which client individuals to invest in. Travels to the client offices as required in order to fulfil this accountability.*
Acts as a trusted advisor to the client and inspires a change around putting the customer first. Provides expertise, identifying what the client needs and areas of value that dunnhumby capabilities can help with.
Sets ambitious stretch goals and a clear client vision and roadmap, ensuring the work plan is in line with client needs. Collaborates relentlessly across the team, including I&T / Capability, in order to create a ‘joined up’ approach for the client and to deliver against an integrated overall client plan / roadmap.*
Leads the client-facing dunnhumby team in executing the ongoing strategy, plan and tactics for the client, motivating the team to ensure consistent delivery of the Client Promises and a clear Customer Strategy.*
Ensures their clients are fully trained on dunnhumby products and solutions as required – either delivering the training themselves or through Regional Education Associates (if in place).
Ensures the client’s expectations are met, captures the value created for Client’s Shoppers through the creation of case studies on every project and advocates best practice sharing between dunnhumby teams.
Delivers against revenue targets for the assigned client(s) and converts future revenue opportunities for each client by delivering client value through extensions and new areas of work.
Undertakes contract negotiations and ensures company profit requirements are being met.*
Supports new business proposals within assigned client(s) and also for other clients as required, and travels to support new business pitches as required.
*Where there is also a Client Director on their client the Client Director would lead on the asterixed accountabilities and the Client Manager would support them as required.
Qualifications
What you'll need:
Bachelor’s degree or equivalent in any subject
Consultative selling
P&L management
Client relationship building and management
Account Management
Lead generation
Pipeline management
Pitching techniques
Listening, questioning and client interview techniques
Creating a value chain
Upselling / cross-selling
Work delivery oversight
Influencing
Negotiation
Networking
A plus if you also have:
Master’s/Post-graduate degree or equivalent in a Business related subject
Life at dunnhumbydunnhumbians are passionate people who always start with the customer, we are ambitious and decisive, we listen and understand, innovate and explore, and work together to grow one dunnhumby.
Here you'll be part of a culture that welcomes participation and discussion at all levels.
You’ll get to work in an internationally collaborative environment alongside teams of ambitious, inquisitive and forward-thinking individuals.
We believe that learning and development never stops and provide opportunities to feed your curiosity to understand, improve, and learn; encouraging everyone to build on the best of what we do.
You'll have the opportunity to work with ground-breaking technology delivering extraordinary impact for our customers.
We’re a great believer in work-life balance offering flexible working hours plus an extra day off on your birthday.
dunnhumby's spirit of community and the diversity of our people's skills, backgrounds and experiences makes us stronger. We continuously seek to build an environment of inclusion, equality and respect because we know that will make us the best business we can be.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
Discover where a career with us can take you. Meet our people on YouTube to learn about the diversity in career paths across dunnhumby. For more about our culture and to explore the benefits we offer visit our Careers site.
