Client Liaison Manager

Be a part of Australia's largest promoter of financial inclusion with 2200+ people across the globe.Auckland CBD location, a short walk from Britomart Station and local shops and eateriesHybrid WFH flexibility for work-life balance and no weekendsDynamic and supportive team environmentAbout your new role:As a Client Liaison Manager, you will be responsible for managing daily communications and client requirements, as well as leading and developing our Client Liaison Officers.You will also be at the forefront of strengthening client relationships, and ensuring exceptional post-sales support is provided for both our internal and external stakeholders.
Tasks will range from but are not limited to:Leading and performance management of team members ensuring activity levels and service quality is achievedContinued process improvement and innovation of business and operations methodsFostering client relationshipsDriving a team culture focused on knowledge sharing and teamwork achieving team targets and personal targetsInterpreting and analysing different types of data to provide continuous success toward achieving business outcomesEnsure SLA's relating to customer correspondence are achieved at all timesWhat we can offer you!Flexible hybrid work environmentContinued support and coaching leading to growth towards opportunities and learning and development programsPerks and discounts through our employee benefits platformWellbeing and health initiatives including 24hr wellbeing support with our EAP, breakfast and fresh fruit in the officePurchase additional annual leaveRegular team engagement events'Dress For Your Day' from smart casual to business attireWho you are:Excellent written and verbal communication skillsExceptional time management and organisational skillsThe ability to work well under pressure and adapt to changing client needs and groupsLateral thinking, problem solving and critical analysis skillsNumerate with the ability to interpret large quantities of performance dataExcellent interpersonal and coaching skills, and the ability to relate to individuals with different learning stylesSound understanding of and experience in project management and change managementUndergraduate qualifications in business, finance or management (or equivalent practical experience) highly desirableAvailability across the full business hours of Monday to Friday - 8:30AM – 5:00PMMust also be available to work permanent full timeThe diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community.
If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at Credit Corp Group.
We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community.
We encourage applications from all culturally diverse backgrounds.Advertised: 03 Mar 2025 New Zealand Daylight TimeApplications close:
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