Client Growth & Operations Lead

We're Looking for 'Alex' – Could It Be You?For 30 years, we've helped businesses build real, lasting connections in B2B Loyalty.
But loyalty isn't just about points and perks—it's about trust, impact, and relationships that matter.Somewhere along the way, the industry settled.
We're here to change that.We believe loyalty can—and should—be more.We're reinvesting, rethinking, and reshaping loyalty for today's world.
While we have decades of experience, we operate with the hunger, agility, and ambition of a startup.Now, we need Alex—someone who values relationships over transactions, knows loyalty is earned, and thrives on bold ideas and smart execution.A Day in the Life of Alex Morning: You start with a strategy pulse check alongside our Managing Director, mapping out potential clients to connect with - meaningful conversations daily that plant seeds for future partnerships.
Mid-Morning: You dive into nurturing existing relationships, ensuring our clients feel valued and understood and supporting growing their programs strategically.Lunch: It's a Wednesday, so private yoga with the team gets you ready for the afternoon.
Afternoon: You're in the thick of it—leading the operations team through challenges, brainstorming new ideas that push our programs forward, and ensuring that every client touchpoint reinforces our position as an indispensable strategic partner.
Always: You're thinking ahead.
How can we improve?
Where can we innovate?Who is Alex?
A relationship builder - making our clients feel valued and turning them into raving fans.A strategic thinker with a knack for great ideas to grow programs and drive engagement.
Hands-on—no job is too small, whether it's making a strategic sales plan or helping out with customer service.A team player and leader who elevates team performance and fosters a collaborative environment.Why Join Us?
Wellness Focus: Enjoy fortnightly yoga sessions, bi-monthly health days, and comprehensive health insurance —because we don't just talk about balance, we invest in it.Flexibility: Benefit from hybrid working arrangements and an inspiring office space in a co-working space in Parnell.People First Mindset: We understand that to make a company great, the people in that company need to feel great too.
We have a genuine care for our people, and a belief that loyalty is earned, not expected.We Celebrate You: Take your birthday off each year (yes, with cake), personalised benefits, and genuine recognition for what you bring to the team.Culture: Be part of a small, supportive, energetic team that thrives on innovation and collaboration.If you think you might be our next Alex, we'd love to connect.
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