Client Engineer, Digital - 85450 Technology and Engineering - New Zealand Auckland, Auckland
ABOUT THE ROLE
The Senior Digital Client Engineer will be an integral part of the continued growth and development of our unique and innovative capabilities within this exciting area of our business, and the industry as a whole. This role is accountable for supporting the Digital Support Team with the successful integration and deployment of Nielsen solutions into Client platforms. The focus will be on measuring digital publishers’ static, video and audio content within web browsers, android applications, and iOS applications through the use of Nielsen's applicable SDK and processing architecture. In doing this you will be leading deployment of Nielsen's new, innovative Digital Content Ratings service within the Pacific market.RESPONSIBILITIES
Involvement in the pre-sales process to ensure the correct solutions and approaches are selected based on an individual client’s environment & business requirement
Assist our strategic clients, through in-depth knowledge of their environment, to ensure a smooth implementation of our SDK, while acting as their escalation resource to drive problem resolution
Provide consultation on complex projects; functions as a recognized technical expert in the suite of Nielsen digital products
Contribute to innovation by applying end to end knowledge of technical capabilities and client needs to business problems while working with teams from all areas of Nielsen
Provides input regarding the adoption of new technologies and features into the Nielsen product set, while owning the adoption of these features within BAU operational workflow of the Digital Support Team and its clients; acts as the main point of contact with Engineering for all current and future solutions
Investigates and analyses verbal and written requests for product enhancements from clients, and partners, and proposes conceptual solutions
Identifying best practices and assisting in the creation of support materials, implementation guides, FAQ’s, etc. Taking an active contributory role in the processes surrounding our digital products. For example, recommends alterations and enhancements to improve the quality of products and/or procedures
Provide coaching, technical and business knowledge for other members of the team with regards to emerging features, capabilities and challenges
Full support of client SDK integration from technical kickoff through to post-production ongoing support for multiple accounts running in parallel
Use strong written and verbal communication skills tailored to the audience’s needs to communicate all aspects of the SDK integration process and issue resolutions
Drives positive client and Media Industry Group relationships, ensuring day to day needs are met
Escalate/engage support as required to ensure timely turnaround to the clientQUALIFICATIONS & SKILLS
2+ years of software development, engineering or support experience, in particular, Mobile and Video App development & integration
Experience in a client-facing role, in particular; supporting and troubleshooting directly with the client or 3rd party developers
A Bachelor degree in Information Technology, Computer Science or other web-based technology degree or equivalent experience
Knowledge of web/internet technologies - HTML, HTML5, Flash, JavaScript, ActionScript, XML, Java, Objective C
Strong proficiency in MS Excel (MS Office in general)
Attention to detail with the ability to consistently deliver ‘right first time’
An aptitude for learning new systems, technology, and processes
Outstanding organizational/time management skills and the ability to multi-task in order to effectively support multiple business-critical projects and client engagements at once
Creative problem solving and technical troubleshooting skills and unyielding focus on client satisfaction
Strong verbal and written communication skills, a solid client-facing business acumen and a foundation on client satisfaction
Proven record of successfully managing client relationships and delivering quality results on time
Boundless energy, a positive attitude and the desire to contribute to the advancement of the digital media measurement space
A desire to work in a fast paced dynamic environment
Self-starter with an intense focus on serving the needs of our media clients
Maintain composure and respond appropriately in stressful or crisis situations
App-based video player and content management system experience is desirable
Experience troubleshooting technical issues using debugging tools (e.g. Chrome DevTools, Fiddler, Charles, Console) is desirable
Experience with content management systems and tag management platforms such as Google Tag Manager is a plus. Ability to work independently with general direction
Excellent oral and written communication skills
Strong business acumen and high level of professionalism
Strong analytical skills
Engaging and proactive team player
Customer service orientation
Demonstrates high degree of integrity and maintains confidentialityABOUT THE TEAM
Global Product, Technology & Operations supports Nielsen Media’s growth strategy by enabling positive client and market solutions. Our Operations Team is in a unique position as the center of data collection, analysis and delivery. We deliver outcomes with the highest quality and integrity standards in an agile and transparent way while standing by our Nielsen values.#LI-II1ABOUT NIELSEN
As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms?—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth.
Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!Job Type: Regular
Primary Location: Auckland,Auckland
