All jobs Central Reservations Manager - Sudima Hotels Central Reservations Manager - Sudima Hotels
Auckland CBD, Auckland, New Zealand · Support Office
DESCRIPTION
Your team will be one of the first contact points with our guests, Sudima Hotels employees ensure our guests make the most of their stay. We have one passion. You. We care, We do the right thing and We work together, you should demonstrate these core values in each and every interaction with guests, employees and local community acting as a brand ambassador.
Your role as Central Reservations Manager will be to ensure the efficiently operation and organisation of the Central Reservations team in our Central Auckland Support Office, you will report to the Director of Sales and Marketing, you will have a team of reservation specialists in Auckland and also oversee a remote team of reservation assistants.
Assist Revenue Manager to maximise total revenue to achieve budget & forecast targets
Maintain Hotel Reservations System Infor HMS with accurate data
Liaise with DOSM, Hotel Mangers & Revenue Manager to align sell strategies and activities
Ensure contracted rates are loaded and maintained in the hotel reservations systems.
Maintain & monitor allotments, wholesale & group allocations
Process TA Commissions
Process Airpoints
Manage and encourage the performance and development of the Reservations team
Upskill and motivate the team
Hold regular team meeting and celebrate team success
Lead and inspire team to grow with the team
Attend regular training/education
REQUIREMENTS
A minimum of two years experience leading a team in a busy call centre enviroment,
Recent experience in a front office supervisory role
Knowledge of large scale multi site HMS preferable.
Ability to work rostered shifts over 6 days.
An associated diploma/certificate is advantageous
You must be a New Zealand resident or hold a valid work visa with at least 12 months until expiry to apply for this role.
BENEFITS
Join a growing, but family focused owned and operated NZ award winning hotel business
Be part of a new hotel opening attached to the latest luxury hotel property in the heart of Christchurch CBD
A competitive salary as well as best in the industry long service perks and anniversary vouchers
Leadership development and training on the job, online and through regular workshops/group events
Fantastic hotel rates across our network.
Our values are based around caring, working together and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. Sudima hotels are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.
APPLICATIONS WILL ONLY BE ACCEPTED FOR THIS ROLE VIA ONLINE APPLICATION PROCESS
Sudima Hotels are committed to accessibly, should you require assistance or support and are unable to apply online, contact our Support Office (09) 304 0745 Monday to Friday 9am - 5pm to discuss in person.
