Case Managers (Fixed Term Until Feb 2020) – South Auckland - New Zealand Government

Auckland City, AucklandContractRole: Case Manager (Phoned Based)Reference: 31029Location: Otara Duration: 9th December 2019 to 28th February 2020 (Fixed Term Contract)Hours: Monday to Friday 8.25am to 5.00pm (37.55 hours per week)Salary: $47,622 to $53,574 per annum (in line with skills and experience)Every day is busy and unique. It is a very rewarding as your work has a meaningful impact on people's lives. Being part of our team, you will work alongside clients to help support them.In this role you will work from a queue and manage 10 to 15 phone based hardship appointments per day for Work and Income clients. These appointments will cover a variety of assistance types such as food grants, rent arrears, school uniforms and other types of hardship grants.RequirementsThe start date for this role is the 9th December 2019 and you must be available to work through the full period (we only close on statutory holidays) until 28 February 2020Available to work from 8.25am to 5.00pm, Monday to FridayHave exceptional communication skills and be able to comfortably work in a fast-paced environmentBe able to have a phone conversation and navigate your way around the intranet and input data into different computer programmesProvide great customer service and be reliable.BenefitsWe provide a positive and diverse work environment where kotahitanga and team work are key to helping us provide great service to our clients. Comprehensive training is provided. The salary range is $47,622 to $53,574 per annum (based on skills and experience).How to applyPlease apply online with your CV. A cover letter is not required; instead you will be asked some additional questions in your online application form.Important notes:You must be have NZ Citizenship or Permanent Residency at the time of application as this is a Level 4/5 ANZSCO positionFor further information or assistance e********** actively welcome and encourage applications from everyone and value diversity in our workforceIf you currently work for MSD please apply through your myHR careers portal at work.** Due to the quick timeframes for this recruitment we will be shortlisting applications as they are received. This may mean that you are invited to interview with short notice if your application progresses to the next stage. Please be aware that there is limited flexibility around interview dates.Applications close: Sunday 24th November 2019 at 10.00pm