Car Park Operations Support

Auckland Transport (AT) is on a mission to transform Auckland into a vibrant city that moves, so that Aucklanders can connect with the people and places they love. Be part of Auckland's exciting future and development. From transport infrastructure to customer-focused solutions, we're creating seamless journeys across our city that enable businesses and Aucklanders to thrive.

Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland. Transport has the potential to shape our city for the better - from the streets we live, work and spend time on, to the trains, bus services, cycle and walkways we use every day.

Te Whiwhinga mahi | The opportunity
Are you passionate about providing excellent customer service and ensuring smooth operations in public car parks?

Auckland Transport is looking for a dedicated and proactive individual to join our team as a Car Park Operations Support. In this role, you will be the frontline ambassador for Auckland Transport, assisting customers with their parking queries and managing day-to-day operations of public car parks.

Key Responsibilities:

* Manage all day-to-day operations of public car parks on behalf of Auckland Transport.
* Assist customers with their parking queries and quickly resolve customer complaints and problems.
* Enforce time and vehicle restrictions in the mobility, P2, loading zone, scooter/motorcycle parking, and parent parking spaces.
* Effectively manage "car park full" procedures.
* Conduct routine daily checks, planned and reactive maintenance, and weekly building, environmental, and health & safety checks.

This is a permanent full-time opportunity working Tuesday 2pm - 10:30pm and Wednesday to Saturday 2:30pm - 11pm.

Na tau rourou | What will you bring?

With a minimum of 2 years' experience in a customer facing role, you will enjoy engaging with our customers, making every interaction count.

Our ideal candidate will have:

* A valid full NZ drivers licence and be a competent and safe driver
* Basic computer skills, especially in MS Office applications such as Word, Excel, and Outlook.
* Basic numerical skills.
* Highly organised with excellent planning and prioritisation skills.
* Sound written and oral communication skills.
* High attention to detail and accuracy.

Ko matou tenei | Our Organisation
At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together.

In addition, we also offer:

* 25% discount on public transport services across Auckland
* Investment in your professional development and training
* Opportunity for greater leadership and accountability
* Modern CBD (Wynyard Quarter) waterfront-based office
* Paid parental and partner leave
* Study assistance
* Health and Wellbeing benefits
* Professional memberships
* AT Connect groups such as Mana ka Maori, Women@AT, and many more!

Tono mai inaianei! | Apply Now!
Come join us in in shaping the future of transport in Auckland - apply today with an updated CV and cover letter.

Ka tiaki matou i te hunga katoa ka eke waka i Tamaki Makaurau.
We tiaki all those who use transport in Tamaki Makaurau.

LI #AW01