Butler

Company DescriptionAn architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style.
A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.Job DescriptionJob Summary/Purpose:Butler acts as a point of contact for the guest during their stay, assisting with any arrangements or requests of the guests and provides personalized service to ensure a flawless and memorable experience through the Raffles touch.Key Areas:1.
Knowledge2.
Service3.
Operations4.
Leadership5.
ValuesSpecial Note:The attached key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.RESPONSIBILITIES1.
KnowledgeTo have thorough knowledge of all SOP's for Butler Service departmentTo have thorough knowledge of local rules and regulationsTo have accurate knowledge of different room categories, private bar items and reading Opera PMS reportsBeing knowledgeable on answering and directing phone callsTo have basic knowledge of PMS reports for daily task functions and online platforms used for task delegationTo be fully aware of Raffles Brand Standards and Values, have thorough knowledge on LQA, Forbes and similar quality-oriented standardsTo adhere to Butler's standards and procedures and enforce the same2.
ServiceFoster Raffles Values; Excellence, Respect, Integrity, CaringInternalize Raffles Brand personality; Charming, Graceful, Thoughtful, WelcomingGo extra mile to make sure every guest needs are not just met, but exceeded.Assist and support team members and other departments in order to ensure a smooth operationCreate relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationshipsNever fail the Top 5 Service ExcellenceLook at meSmile at meTalk to meListen to meThank me3.
OperationsCorresponds with guests for any requests or preferences prior to, during and following their stays.Regularly attends department line-ups and meetings to communicate any pertinent information and to assist in any needed activity.Attends training sessions, performing related duties and special projects assigned as required.Manages and exceeds guest expectationsHandles and reports guest complaints to shift in-charge.Inspects arrival rooms to make sure all standards are met.Inspects occupied rooms to deliver the Raffles touch by providing proactive personalized service and exceeding expectations.Keeps track of all due out and stay over DND roomsCleans, maintains and ensures the upkeep of guest minibars and butler minibar storerooms and reports any maintenance faultsEnsures all unattended valuables and inside guest rooms are noted and Butler Administration Officer is informed about the same.Communicates with Private Dining on a regular basis to ensure amenities, guest preferences and other such points are taken care of and carried out flawlessly.Practices up-selling of the hotel products and facilities.Ensures that repeat and long stay guests are greeted regularly and the profiles are updated.Provides in-room check-ins and room orientations for guest comfortDecorates rooms for kids and special occasion rooms and provides special attention to such reservations.Realizes the multi-cultural nature of guest profiles and provides personalized service accordingly.Takes regular inventories of all items and informs butler admin supervisor for any fresh stocks required.Ensures smooth handover of daily activities to next shift.Provides additional services such as laundry, packing and shoe shine service and ensures that special preferences of all guests are taken into consideration.4.ValuesRespect – We respect each individual and the environment in which we operate.Excellence – We make genuine connections, and we cherish every opportunity to make the people around us feel special.Belonging - We celebrate our differences.
We support each other and we always stand together.Empowerment – We have authority to take initiative and anticipate moments that create unforgettable experiences.Integrity – We build trust through mutual respect and being authentic.QualificationsCHARACTERISTICS REQUIRED- PHYSICALESSENTIALNeat appearanceArticulateGood PostureCHARACTERISTICS REQUIRED- LANGUAGESESSENTIALOral and written fluency in EnglishLocal languageDESIRABLEOther languagesCHARACTERISTICS REQUIRED- QUALIFICATIONS/TRAININGESSENTIALUniversity DegreeHousekeeping, Food and Beverage or/and Guest Relations knowledgeDESIRABLEKnowledge of Opera Property Management SystemCHARACTERISTICS REQUIRED- WORK EXPERIENCEESSENTIALAt least 2 years of experience in a similar capacity role.DESIRABLE3 or more years' experience in a similar roleCHARACTERISTICS REQUIRED- DISPOSITIONLeadership;Relationships;Character;PotentialESSENTIALAbility to motivate and leadStrong interpersonal skillsAttention to detailMultitaskingAdditional InformationRaffles DubaiSheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates
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