Business Development Manager - Contact Centres

About Spark NZAs New Zealand's largest telecommunications and digital services company, Spark's purpose is to help all of New Zealand win big in a digital world.
We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of businesses.
Operating in a dynamic industry, we adopt Agile ways of working to meet our customers' evolving needs, fostering a transparent, collaborative environment with empowered teams committed to delivering better outcomes for our customers, communities, and the nation.
About the Role
As a Contact Centre BDM at Spark, you will drive business growth and develop strategic client relationships.
Your responsibilities include creating and executing sales strategies, identifying new opportunities, and establishing strong partnerships.
You will work closely with clients to understand their needs and offer tailored solutions leveraging Spark's full capabilities.
Day-to-Day Responsibilities

Business Development Strategy: Develop and implement strategies aligned with Spark's goals to drive growth and market share, staying informed on industry trends and customer demands.
New Business Acquisition: Identify and pursue new clients, nurture relationships, and collaborate internally to develop proposals and solutions.
Partnerships and Alliances: Establish strategic collaborations with technology vendors, service providers, and industry influencers.
Market Intelligence: Gather insights on competitors, industry trends, and customer needs to inform marketing and value propositions.
Proposal Development and Negotiation: Lead the creation of proposals, presentations, and contracts, negotiating favorable terms to secure deals.
Cross-functional Collaboration: Work with marketing, technical teams, and solution architects to ensure seamless service delivery and excellent customer experience.
Required Experience

Bachelor's degree in Business Administration, IT, or related field; MBA or equivalent is advantageous.
Proven success in business development and sales within the contact centre industry, focusing on customer acquisition and revenue growth.
Strong understanding of contact centre technologies.
Ability to build and maintain strategic relationships with stakeholders, including executives and technology partners.
Excellent communication, negotiation, and presentation skills.
Strong analytical and problem-solving skills.
Why Choose Us
Diversity and Inclusion
We aim to embed diversity and inclusion into our culture, encouraging you to bring your whole self to work regardless of gender, ethnicity, orientation, age, or ability.
Sustainability
We are committed to supporting New Zealand's recovery and economic transformation, focusing on digital equity and working in partnership to make a positive impact.
Benefits

Comprehensive health and wellbeing benefits, including insurance and access to wellbeing support.
Hybrid working arrangements, typically 4 days in the office and 1 flexible day.
Generous leave entitlements, including parental and study leave.
Monthly Spark credit for products, share scheme opportunities, and career development programs.
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