Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
The Customer Systems team is responsible for Xero’s critical go to market (GTM), customer experience, customer success, voice of the customer and subscription & billing solutions. These solutions are Xero’s primary customer facing systems servicing marketing, sales, customer service, and billing/revenue management; as such are critical in driving Xero’s ongoing scale. These solutions enable, drive and measure our key scale and performance metrics.
As a Business Analyst you will be working with a talented development team and be responsible for engaging with business and technical stakeholders, other delivery team members, and third party vendors to understand problems and desired outcomes. You will analyse, document and communicate needs and requirements in a way that enables delivery of scalable, high quality solutions. You will be seen as a person of knowledge, relied upon to communicate clearly and constructively; partnering with the Product Owner, Product Manager and business teams to make our aspirations come to life in a meaningful and scalable way.
What you’ll do:
Engage with stakeholders, delivery team members and vendors to fully understand, communicate and document process, workflows, requirements and solutions
Qualify and analyse work requests, developing a good understanding of the audiences/end users and the purpose of the request
Support the Product Owner with delivery planning, grooming, estimation and prioritisation of the backlog
Support the Product Manager with analysis and scope tasks for strategic enhancements and features, being involved in procurement processes as needed
Where required, project manage small or discrete pieces of work including communication around milestones, dependencies and blockers
Develop a clear understanding of committed and upcoming work on the team’s roadmap. This includes listening to and interacting with product specialists, leadership teams, product managers, sales and marketing, other business analysts, product teams, customers and accountants.
Work closely with the Data Services and Analytics teams to understand your stakeholder’s data requirements, model and identify insights to drive further value from the solutions
Weekend and night work may be required due to having offices in US, UK, AU and NZ. In addition, some on-call production support may be required for priority 1 issues
What you’ll bring with you:
Working with Product Owner / Product Manager, and stakeholders to understand objectives, value and success measures for new features and enhancements.
Hands-on experience of business requirements gathering and solution delivery as a Business Analyst.
Gathering, eliciting and documenting business processes, workflows, business and technical requirements
Subscription & / or Billing experience
Ability to interact with Senior Stakeholders and vendors in a proactive and professional manner
Proactive, ‘can-do’ attitude, exceptionally self-motivated and directed
Ability to multitask under tight deadlines
Ability to lead, motivate and manage team(s) and set priorities in a collaborative environment, managing all the moving parts
Analytical, evaluative, and problem-solving abilities with keen attention to detail and an understanding of systems, process and information models.
Why you should become a Xero
It’s a diverse and inclusive environment, with people who will respect, challenge, support and mentor you to do the best work of your life. We’re a place where innovation and change are not only encouraged but also celebrated. We value our people and want them to enjoy and take pride in their work.
We’re very supportive of flexible working arrangements and offer a competitive remuneration package including shares and life insurance, in addition to your base salary. We have a culture we’re proud of. Whether you're after a workplace with a social vibe, or a workplace which understands your family is priority - Xero is all of that and more.
Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.
Please include a cover letter in your application, telling us why you’re a great fit for this position.
