Brand Ambassador - Overnight - 40 Plus Hours Guara

Tourism Adventure Group are known for creating extraordinary travel experiences for youth travellers visiting Australia and New Zealand.With multiple brands across all aspects of youth travel Tourism Adventure Group are one of the fastest growing tourism companies in Australasia. Base Taupo are on the lookout for a Brand Ambassador to join the crew and deliver our guests the ultimate action packed adventure holiday.It is essential our crew members are;TravellersEnergeticFocusedFunOutgoingWe have fun while we work but we are movers & shakers, who get things done so you must be;Customer savvyEager to learn and turn your passion for travel into a careerThrive in a fast paced and ever changing environmentBe a team player who can lead, inspire and motivate other crew membersTech savvy - know your way around a computer!The job?Brand Ambassadors will assist the Management team to deliver authentic travel adventures to our guests, while optimising the commercial outcomes for the business.Customer service - Deliver exceptional customer service to our guests through travel and accommodation sector and interaction with onsite staff. Be a primary contact for dealing with customer inquiries or complaints. Reputation Management - provide management response via online portals to reviews and customer enquiries via OTAs. Reservation systems - learn how to use the reservation and guest management systems previous experience of 'MEWs' or similar cloud based PMS System is essential. Retail Travel - Must have proven sales techniques, confidence in sales coaching and how to set and achieve monthly targets.You must have:A love of the Backpacking Industry & Travel A friendly and enthusiastic manner, with exceptional customer service skills High level organisational and time management skills The ability to drive the business and work within financial budgets Strong Sales experience & Reporting SkillsAbility to drive increase in customer satisfaction and experience across the Tourism Adventure Group Brand. This position is for overnight role - 10pm - 7.30am 4-5 nights per week. Accommodation package is provided with the position. Great way to save for future travels! At Tourism Adventure Group we like to invest in our talent, we put culture at the heart of our business and we want like-minded, motivated and loyal people to join us!Buy your ticket and take the ride! Apply today.Applicants must show CV and references that can match the expected requirements, and have the right to work in NZOnly successful applicants will be notified.You must be available for the next 6months. Fixed term contract until April 2020Email a CV and Cover Letter to **********