Bellman

Company DescriptionSofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian WarmthThe Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service.
The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable.
Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare.
Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.Hospitalityisaworkofheart,Joinus andbecomeaHeartist.Job DescriptionKEY ROLES & RESPONSIBILITIESAssist guests with heavy packages, coats, suitcase, etc.
courteously and quickly, before having to be askedAdhere to guest check-in and check-out procedures pertaining to baggage handlingWelcome guests at the main entrance with the greeting appropriate to the time of dayAssist arriving and departing guests by opening and closing car and taxi doorsMaintain a clean and tidy entrance, drive-way and lobbyGuide the guest to the Front Desk and wait behind the guest during the check-inBe familiar with hotel layout and memorize the preferred route for escorting guestsRoom the guest in accordance with hotel standardsBe familiar with the lift workings and emergency stairsProvide information to guests about the hotel facilities and servicesLearn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobbyHelp other employees in department, replacing them temporarily when necessaryKeep the baggage room clean and in orderUpon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staffUse the Duty Log to document matters of importanceArrange transport with the Airport Concierge and coordinate luggageQualificationsGood English language verbal communication skillsAbility to work cohesively with co-workers and managers as part of a teamAbility to be attentive to guest needs, remaining calm and courteous at all timesAbility to promote positive relations with hotel residents and patronsAbility to exercise good judgment with difficult guestsUnderstanding and ability to work in a multi-cultural environmentAdditional InformationOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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