Automotive Service Advisor

Our client, a well-established, customer-focused automotive Multi-franchise Dealership in the heart of Hamilton, is looking for an experienced Service Advisor.You will work for a large Kiwi-owned Automotive group, with a variety of brand portfolios that offer great career progression and opportunities.The RoleAs a Service Advisor, you'll be the face of the after-sales business, acting as the link between the service department and clients, ensuring a high level of customer CSI, and upselling additional client requirements with effective communication.You'll coordinate alongside other advisors in a high-paced service environment, reporting to a well-respected Service Manager.Key ResponsibilitiesAccurately assess and document customer requirementsProvide quotes, timelines, and clear communication on service progressLiaise with technicians and parts department to ensure timely workflowUpsell services and repairs where appropriateMaintain accurate records in our service management systemEnsure high levels of customer satisfaction and retentionWhat You'll BringProven experience in an automotive service advisor or customer-facing dealership environmentExcellent communication and customer service skillsStrong organizational and time-management abilitiesTechnical understanding of vehicle servicing and aftersales businessComputer literacy and familiarity with service booking systemsA proactive, team-focused attitude with a customer-first mindsetWhat We OfferA stable, full-time position in a reputable and professional dealershipExposure to a wide variety of vehicle brands and group opportunitiesSupportive team environment with a professional yet fun atmosphereAbove-market remuneration packageReady to Drive Your Career Forward?Click APPLY or contact Pierre Smit on +64 21 191 8350 or ****** for a confidential discussion.Since 2006, Stellar Recruitment has been dedicated to transforming the recruitment landscape.
With years of experience and a focus on "Inspiring Growth.
Changing Lives," we partner with employers to fuel their growth while opening doors to life-changing opportunities for job seekers.What sets Stellar apart?
We create careers that are not just jobs, but life-changing journeys.
Our commitment to exceptional customer service and building strong, lasting relationships is at the heart of everything we do.Our clients return time and again, drawn by the remarkable experiences crafted by our passionate team.
This dedication to focusing on the needs of both job seekers and employers is woven into the fabric of our culture, ensuring that every interaction along their Stellar journey is meaningful.No matter what you are looking for, we are here to support you every step of the way.
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