Assistant Manager of Ecommerce
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Locations: Omaha #10, N 156 St, Omaha, NE
Time Type: Full time
Posted on: Posted 2 Days Ago
Time Left to Apply: End Date: December 7, 2024 (26 days left to apply)
Job Requisition ID: R160883
At Hy-Vee, our people are our strength. We promise "a helpful smile in every aisle," and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Assistant Manager, eCommerceDepartment: General
FLSA: Exempt
General Function:
The Assistant Manager, eCommerce oversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store's eCommerce orders including pickup and delivery experience for all departments. eCommerce includes anything sold online for pickup or delivery for Aisles Online, food service, Pharmacy, MTO (bakery, deli, produce, catering, food service), and third-party marketplace.
Core Competencies:
Partnerships
Growth mindset
Results oriented
Customer focused
Professionalism
Reporting Relations:
Accountable and Reports to: District Store Director and Store Manager
Positions that Report to you: Aisles Online Manager (dual reporting for other departments filling eCommerce orders)
Primary Duties and Responsibilities:
Universal
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
Smiles and greets customers in a friendly manner.
Assists customers by escorting them to the products they're looking for, securing products that are out of reach, and loading or unloading heavy items.
Answers the telephone and emails promptly and provides friendly, helpful service to customers.
Ensures smooth operation of all departments' order fulfillment processes.
Reviews orders for accuracy and assesses out of stocks and order cancellations.
Ensures Customer Care emails, survey complaints, and other customer issues are appropriately handled.
Continually monitors incoming online orders to ensure prompt, on-time fulfillment.
Adheres to all food safety guidelines.
Maintains communication and relationship with eCommerce Supervisor and other department supervisors.
Responsible for labor standards and scheduling based on unit-based scheduling and projected orders.
Ensures communication with customers on substitutions and order modification edits.
Aisles Online
Ensures Red Line calls and inquiries for Aisles Online are being answered and handled appropriately.
Responsible for oversite and policy adherence for product location.
Ensures proper audit processes and training is in place for orders shopped by third-party services.
Food Service and Fast & Fresh
Ensures Red Line calls and inquiries for Food Service are answered and handled appropriately.
Ensures appropriate menu items are available.
Establishes processes, provides training, and completes random audits for food service orders.
Made to Order (MTO)
Manages and trains users on the MTO system.
Monitors incoming orders with made to order items.
Third Party Marketplaces (TPM)
Understands TPM availability at respective store.
Ensures all Checkout attendants are trained to handle TPM orders appropriately.
Secondary Duties and Responsibilities:
Performs other job-related duties and special projects as required.
Assists in training new employees.
Reports to work when scheduled and on time.
Knowledge, Skills, Abilities and Worker Characteristics:
Commitment to the Hy-Vee Mission.
Good verbal and written communication skills.
Strong interpersonal skills.
Ability to identify problems and develop solutions.
Ability to interact with basic computer systems.
Education and Experience:
High School Diploma or equivalent preferred.
Must be skilled in computer and internet usage.
Supervisory Responsibilities (Direct Reports):
Instructing, assigning, reviewing, and planning the work of others.
Physical Requirements:
Visual requirements include the ability to see detail at near range with or without correction.
Must be physically able to perform sedentary work.
Must possess the ability to compose original correspondence and evaluate technical data.
Working Conditions:
The duties of this position are mostly performed in a retail store setting. This position may be exposed to dust, noise, and temperature extremes.
Equipment Used to Perform Job:
PC, modem, and printer with Windows NT, Microsoft Office, E-mail, Internet explorer software, cash registers, electronic scales, calculator, telephone, and FAX machine.
Contacts:
Has daily contact with store personnel, suppliers/vendors, customers, and the public.
Confidentiality:
Has access to confidential information including inventory costs, sales, and pricing.
Are you ready to smile? Apply today.
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