Assistant Front Office Manager

Company DescriptionJoin us at Accor and Pullman Auckland, where life pulses with passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status quo.By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are.
You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work + event spaces with vibrant social atmosphere for business, leisure and local guests.Our service promise, 'Progress Together, Anytime, Anywhere,' empowers us to embrace others' progress as our own by seeking opportunities, connecting with meaning and making an impact.Job DescriptionThe Assistant Front Office Manager goes above and beyond to create a lasting and memorable experience for guests and Heartists that pushes us towards progressive new ideas.
You assist with overseeing hotel operations and will be responsible for finding ways to remove the stress for Heartists and guests alike.
Committed to chasing progress, you work closely with the Front Office Manager to pitch in and provide on-the-ground support to those in need.
You are an adaptable, personable and calm mentor who leads Heartists towards success.Role FoundationsOversee Front Office + hotel operationsKnowledgeable and prepared for escalation scenarios (emergencies/complaints etc.
)Train, assess and support Heartist development to brand standardsLiaise with hotel departments to meet guest needsComplete reporting to track department targetsPoint of escalation on guest conflicts and complaintsAssist the Front Office Manager with mentoring and plans for Heartist progressionDrive up-sells as part of Hotel revenue management cultureEnsure Accor's loyalty and recognition program is maintained and delivered to its highest standards.QualificationsProven leadership abilitiesPrevious Front Office experience at a supervisory levelClear and effective communication skillsMultitasking and time managementCurrent LCQ and GM Certificate is essential to be considered for this roleFirst Aid CertificateFull NZ Drivers LicencePrior experience working with Opera Cloud or a related systemAdditional InformationWhy join Pullman Auckland?Our People + CultureWe are, who we serve.
We hire for personality, train for skill.A personality that reflects our brand character and embodies the progressive, inclusive, optimistic, and multi-hyphen spirit of our muse.We seek opportunitiesWe connect with meaningWe make a positive impactWe also believe in rewarding your achievements with a range of exciting employee benefits and programs.Just To Name a FewLearn your Way - Access to our Accor Academy so you can Earn while you Learn!Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation WorldwideDaily staff meals provided while on dutyAccor's Parental Leave SchemeOngoing reward and recognition incentivesOpportunities for further development and worldwide career progression within AccorOur Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
#J-18808-Ljbffr