Afterhours Service Facilitator - Pm Shift

Albany Based!
Ready for a meaningful career?
Join HealthCare New Zealand, our nation's largest home and community support provider.
You'll be making a real difference in the lives of New Zealanders by coordinating essential support, empowering them to live independently in their own homes.
Why Us | He aha ai matou?
Join a rewarding industry where you are contributing to enhancing the lives of others!
Mentorship programmeOnline learning platformCareer development opportunitiesCompany laptop providedDiscounted health insurancePartnership discountsFull paid training provided
Who we are | Ko wai matou
HealthCare NZ, brings vital services directly to people's homes and communities.
Our dedicated team of skilled professionals ensures that individuals in need, receive high-quality care, promoting independence and safety.
Join us in making a positive impact on people's lives!
About the role | He korero whakamarama mo tenei turanga
Join Our Vibrant After Hours Team!
You'll play a pivotal role in our Service Centre.
Your mission?
To deliver exceptional first call resolution as you will be the first point of contact for both our support workers out on the field as well as our clients.
This is a Permanent Full Time role working across a 7day roster shifts are 12:30pm - 21:00pm based in Tamaki Makaurau Albany!
Responsibilities include: 
Managing phone-based and email enquiries that come through from external and internal stakeholdersEnsure that clients and support workers are communicated with in real time for shift / relief changesManage logistics with guaranteed hoursTo ensure relevant legislation is followed and the most well trained Support Worker is placed with the clientAdhere to our key performance indicators in line with our current contractsEnsuring our customers are placed at the heart of everything you do, striving to deliver the best possible outcomes 
What you will bring | Nga tohungatanga mo tenei turanga
Empathy and a genuine interest in helping others Experience in a contact style environment Passion about the Healthcare sector Experience working in a fast paced environment Confidence in using technology/computer literacy Exceptional communication and rapport building skills over the phone A positive, adaptable, and resilient attitude - must work well under pressure in a fast-paced, ever-evolving environment
HealthCare NZ is part of the New Zealand Health Group.
We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.
If you'd like to make a real difference in people's lives, apply today.
How to apply | Me pehea ki te tono
Please apply via our website with your CV and a cover letter.Only applications submitted through the website will be considered.
Applications close | Te katinga o tenei whai turanga: 27th June 2025 
Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.
Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.