Advanced Gas Metering Deployment Representative

Advanced Gas Metering Deployment Representative
Company:

Vector Limited


Advanced Gas Metering Deployment Representative

Details of the offer

Who we are
We’re on a mission to reinvent the way homes, cities and communities are powered.
Our people are creating a new energy future where power will flow through brilliant infrastructure, smart technology and clever systems. It’s all about providing greater access to more affordable, reliable, sustainable energy.
Electric vehicles, renewables and next-gen batteries will all play a part. But it’s more than that; to truly shift the dial on decarbonisation we need the best and the brightest to capitalise on the convergence of technology, sustainability and customer focus that forms the basis of our strategy.
We’ve done great things already, join us and help us do even more.
About the Role
As part of our new project, we are looking for a representative to join us and be key contact point for our customer and field technicians. This role will take ownership of all work orders and queries of customers and field technician to ensure they are met. The role will be required to work an 8-hour shift to enable the customer services from 7am to 7pm Monday to Friday.
Other key areas of responsibilities include -
Responding to general enquires received via phone or email promptly and efficiently with excellent customer service with a focus on first call resolution
Managing service requests end to end
Identify areas for continuous improvement
Work within set standards and processes to ensure Vector meets its compliance requirements
Liaise with the relevant parts of the business and service providers to investigate and resolve complaints promptly
Who are we looking for
We are looking for a great team player who thrives in a busy and collaborative environment. You will be flexible to support the workflow of your peers and be comfortable to participate in shift-rosters and when needed along with –
Previous customer service or call centre experience and a strong commitment to a quality and courteous customer service
Great communication skills and the ability to communicate effectively with both internal and external customers
Customer issue management and resolution experience
Computer literacy - Word and Excel
Attention to detail and accuracy in processing documentation
Personal resilience, positivity, and enthusiasm


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