Administrative Team Lead - Female Pelvic Mesh Service at Te Whatu Ora - Health New Zealand Waitaha Canterbury, Christchurch Location:Twoidentical roles, both based in Waitaha Canterbury, New Zealand Type:Full-time,Fixed-term until 30 December 2025 Reporting to:Operations/ServiceManager We are anational Female Pelvic Mesh Service committed to providing support,coordination, and management for individuals impacted by pelvic meshcomplications. Our team works tirelessly to ensure the highest standards ofcare and support for affected individuals across New Zealand. Mo te tunga |About the role As theAdministrative Team Lead for the Female Pelvic Mesh Service, you will play acrucial role in managing, coordinating, and supporting the day-to-dayoperations of the service in collaboration with your counterpart in the otherhub. Reporting directly to the Operations/Service Manager, you will beresponsible for establishing and maintaining service reporting, productionplanning, stock and invoice management, complaints and complimentscoordination, policy management, and more. A crucial aspect of this roleinvolves demonstrating a lived experience or deep understanding of the impactof female pelvic mesh complications. KeyResponsibilities: Provide leadership andguidance to the administrative team under the direction of theOperations/Service Manager.Offer practicalassistance and technical knowledge to support administrative systems inboth hubs.Ensure adherence toPatient Services Guidelines and Process Management for Scheduled Care.Manage and support adiverse team, adapting to the dynamic needs of the national Service.Coordinate and deliveradministrative support efficiently, particularly for large servicevolumes.Maintain strict confidentialityof sensitive clinical and administrative information.Communicate withempathy and compassion, understanding the consumer journey.Lead the teameffectively, managing complex workplace issues independently.Demonstrate proficiencyin medical terminology and respect for medical systems and processes.Collaborateharmoniously within the team and contribute positively to the workenvironment.Exhibit strongorganizational and time management skills.Proficiency withWindows-based software including Microsoft Word, Excel, PowerPoint,Outlook.Understand thebackground and implications of surgical mesh harm in New Zealand.Familiarity withMinistry of Health elective services requirements.Minimum 3 years ofrecent and relevant administrative experience in a district or privatehospital.NCEA Level 2 inliteracy and numeracy or international equivalent.3-5 years of recent andrelevant experience in the health sector, with advanced knowledge ofpublic hospital patient administration systems and processes.Proven ability to leada team effectively.Strong problem-solvingskills and ability to manage complex issues.Demonstratedunderstanding of medical terminology and respect for medical processes.Excellent communicationskills with a compassionate approach.Ability to workcollaboratively and independently in a truthful and helpful manner.- Ko nga tangata, te matua mahi-Putting people at the heart of all we do - We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Maori are at the forefront of all our conversations.We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community. The culture atHealth NZ Canterbury, is driven by oura Matou Uara (Our Value - - - - - - - s): Care and respect for others - Manaaki me te whakaute i te tangata. Mo tenei turanga mahi | About this roleLocation:Twoidentical roles, both based in Waitaha Canterbury, New Zealand Type:Full-time,Fixed-term until 30 December 2025 Reporting to:Operations/ServiceManager Mo matou | AboutUs We are anational Female Pelvic Mesh Service committed to providing support,coordination, and management for individuals impacted by pelvic meshcomplications. Our team works tirelessly to ensure the highest standards ofcare and support for affected individuals across New Zealand. Mo te tunga |About the role As theAdministrative Team Lead for the Female Pelvic Mesh Service, you will play acrucial role in managing, coordinating, and supporting the day-to-dayoperations of the service in collaboration with your counterpart in the otherhub. Reporting directly to the Operations/Service Manager, you will beresponsible for establishing and maintaining service reporting, productionplanning, stock and invoice management, complaints and complimentscoordination, policy management, and more. A crucial aspect of this roleinvolves demonstrating a lived experience or deep understanding of the impactof female pelvic mesh complications. KeyResponsibilities: Provide leadership andguidance to the administrative team under the direction of theOperations/Service Manager.Offer practicalassistance and technical knowledge to support administrative systems inboth hubs.Ensure adherence toPatient Services Guidelines and Process Management for Scheduled Care.Manage and support adiverse team, adapting to the dynamic needs of the national Service.Coordinate and deliveradministrative support efficiently, particularly for large servicevolumes.Maintain strict confidentialityof sensitive clinical and administrative information.Communicate withempathy and compassion, understanding the consumer journey.Lead the teameffectively, managing complex workplace issues independently.Demonstrate proficiencyin medical terminology and respect for medical systems and processes.Collaborateharmoniously within the team and contribute positively to the workenvironment.Exhibit strongorganizational and time management skills.Proficiency withWindows-based software including Microsoft Word, Excel, PowerPoint,Outlook.Understand thebackground and implications of surgical mesh harm in New Zealand.Familiarity withMinistry of Health elective services requirements.Nga pukenga me nga wheako | Skills and experience Minimum 3 years ofrecent and relevant administrative experience in a district or privatehospital.NCEA Level 2 inliteracy and numeracy or international equivalent.3-5 years of recent andrelevant experience in the health sector, with advanced knowledge ofpublic hospital patient administration systems and processes.Proven ability to leada team effectively.Strong problem-solvingskills and ability to manage complex issues.Demonstratedunderstanding of medical terminology and respect for medical processes.Excellent communicationskills with a compassionate approach.Ability to workcollaboratively and independently in a truthful and helpful manner.Mo matou | About Us - Ko nga tangata, te matua mahi-Putting people at the heart of all we do - We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Maori are at the forefront of all our conversations.We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community. The culture atHealth NZ Canterbury, is driven by oura Matou Uara (Our Value - - - - - - - s): Care and respect for others - Manaaki me te whakaute i te tangata.Integrity in all we do - Hapai i a matou mahi katoa i runga i te pono.Responsibility for outcomes - Te Takohanga i nga huaNgahua| Benefits of working at Health New ZealandWhen you work at Health NZ, you are part of a wider whanau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Health NZ, you are part of something greater than yourself and encouraged to be your unique self Tono inaianei| Apply Now Only applications submitted via our career site will be accepted, therefore please apply directly on our career sitehere 24 March Please apply only if you have the legal right to work and live in New Zealand if you do not hold the legal right to live and work in New Zealand your application will be declined. Contact Kerri McCarthy ****** additional information. We have a range of clinical and non-clinical roles atHealth NZ Canterbury, there could be a place for you! Please visit our careers website for other roles and find your ideal fit within the Health NZ CanterburyPlease note applications will be reviewed as they are received, and this job vacancy could close prior to the closing date. Nau mai, haere mai, tauti mai! Employer: Te Whatu Ora - Health New Zealand Waitaha Canterbury Note: You may be redirected to the employer's careers website. #J-18808-Ljbffr
