Account Support Associate

Job Description:

We are currently seeking an experienced and motivated Account Support Associate to join our team at Quintiles Transnational Holdings in Dunedin, Otago, NZ. As an Associate Level role, the ideal candidate will have at least 4 years of experience in a similar position and possess the necessary skills and traits to excel in a fast-paced environment.

Responsibilities:- Provide exceptional support to key accounts and clients, ensuring their needs are met and issues are addressed in a timely manner- Assist with account management activities, including preparing reports, analyzing data, and creating presentations- Collaborate with cross-functional teams to develop and implement strategies to drive customer satisfaction and retention- Maintain accurate records of client interactions and transactions in the company database- Handle inquiries and resolve complaints from customers with professionalism and efficiency- Stay up-to-date on industry trends and best practices to offer valuable insights and recommendations to clients- Assist with the onboarding process for new clients and provide training as needed- Participate in team meetings and contribute ideas for continuous improvement and growth

Requirements:- Bachelor's degree in Business, Marketing, or a related field- Proven experience in account management or customer support roles- Strong communication and interpersonal skills- Ability to work independently and in a team environment- Excellent organizational skills and attention to detail- Proficiency in Microsoft Office applications, CRM software, and other relevant tools- Adaptable and able to thrive in a fast-paced and ever-changing environment- Motivated and driven to achieve success for both the company and clients- Presentation skills to effectively communicate ideas and information- Equal Opportunity Employer Statement:

Quintiles Transnational Holdings is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.