AbbVie has a strong pipeline that serves patients in the areas of Haematology and Oncology. The Account Manager is a member of a team that will be responsible for representing and promoting AbbVie in the Haematology community in New Zealand.
In this newly created role you will partner with in-field team members and work with with Healthcare Professionals in order to raise awareness of AbbVie’s approved Haematology-Oncology products and enhance patient outcomes. You will develop specific, tailored plans for key accounts to ensure the availability of AbbVie products and their safe and appropriate use. Stakeholder mapping and supporting across various types of HCP is vital.
You will need to promote a highly technical and innovative product portfolio to a highly educated audience. The development of relationships and maintaining an active presence with haematology and oncology physicians, nurses and pharmacists will be essential elements of the position.
As a member of the Oncology Business Unit the Account Manager will be the infield expert with respect to growing AbbVie’s approved portfolio. You will work closely with external stakeholders, as well as cross-functionally with internal field and head office personnel to develop and advance brand programs and initiatives. The individual will foster teamwork across multiple stakeholders by informing the Integrated Brand Teams' investment decisions with financial analyses related to marketing programs. The role will primarily focus on a haematology medicine initially with opportunities to support other AbbVie Oncology products as they are approved in New Zealand.
Key Job Responsibilities:Patient Focus:Build awareness and sensitivity of the patient condition and issues in order to demonstrate understanding and to integrate a focus on patient care and outcomes into approaches with customers.
Customer Partnering:Build and maintain trusting relationships with HCPs, prioritising those that are most critical to AbbVie from a commercial and reputational perspective in order to improve levels of customer service and deliver outcomes
Develop call strategies in order to grow awareness of AbbVie and its associated services to drive patient outcomes.
Business Planning:Gather and analyse relevant customer, territory and state information to help prioritise activity/resources and deliver the best result for AbbVie
Develop specific, tailored plans for key accounts and customers so that actions are planned and risks are managed in order to meet or exceed sales targets.
Maintain customer databases and complete all internal processes pre and post call so that performance is tracked.
Expertise/Innovation:Create solutions that enhance team performance, customer service and outcomes by bringing in best practice and innovation from external sources to help develop customer strategies and act as expertise lead for area of responsibility.
Keep up to date with medical and regulatory developments, competitor activity, internal policies and processes in order to provide the best possible service to customers.
Collaboration:Build and enhance professional contacts within areas of responsibility and expertise in order to increase sector knowledge, broaden the brand and reputation of AbbVie and stay up to date with new products, disease states and medical understanding.
Proactively works on broader initiatives within AbbVie, representing areas of expertise or sales in general, on cross functional projects in order to improve business performance.
Shares learning and information with colleagues to enhance understanding and build a strong collaborative mindset within the sales team.
Education/Experience Required:3+ years of current Oncology/ Haematology sales experience in New Zealand.
Experience in disease state education
Account Management and Territory Management experience
Ability to develop and manage projects cross-functionally
Understanding of attributes of other functional areas and impact of relevant decisions.
Knowledge of marketing concepts within strategic planning process. Understanding of principles of market research to draw valid conclusions.
Essential Skills & Abilities:The ability to manage a regional territory area per cycle
Independent drive to succeed and offer high levels of customer service
Excellent written and verbal communication skills
Excellent stakeholder management skills
Excellent analytical and problem solving skills
Excellent innovative and creative thinking skills
Excellent time management skills
Proven ability to work independently and as part of a team
Proven ability to think strategically
Good knowledge of computer based programs including spreadsheets and graphics
Leadership Attributes:All for One AbbVie
Clear and Courageous
Decide Smart and Sure
Agile and Accountable
Make Possibilities Real
