1St Line Implementation Support

1st Line Implementation Support – Full-Time, Office-Based Role in WaterloovilleLocation: Waterlooville (Office-Based, No Hybrid or Remote Working)Company: ClearCourse (Swan Retail)Hours: Full-Time - 37.5 hours per week (Includes Weekend and Bank Holiday Rotas)Are you an IT-savvy professional with strong customer service skills?
Do you thrive in a fast-paced environment where you can troubleshoot technical issues and support customers?
If so, we have the perfect role for you!At ClearCourse, we're a market-leading technology company, and we're looking for a 1st Line Implementation Support specialist to join our team, working on our Swan Retail product.
Based full-time in our Waterlooville office, this role is ideal for those who enjoy problem-solving, IT support, and providing excellent customer service.What You'll Be Doing:Technical Support: Act as the first point of escalation within our implementation team, resolving issues related to our bespoke EPOS systems and hardware.Ticket Management: Monitor, manage, and resolve incoming support tickets efficiently, ensuring SLAs are met.Customer Interaction: Provide professional, timely updates to customers and maintain accurate contact records.Collaboration: Work closely with implementation, support, and 3rd-party providers to resolve technical issues.Troubleshooting: Carry out basic hardware and network troubleshooting, including managing access to hosted servers.Ownership & Responsibility: Take initiative in resolving customer queries and ensuring issues are handled effectively.What We're Looking For:Technical Background: Experience working with IT systems, preferably in a retail setting.Customer Service Skills: Strong communication and a helpful, solution-focused approach.Problem-Solving Ability: Confident troubleshooting hardware, software, and network issues.Organisational Skills: Ability to prioritise tasks and work efficiently under pressure.Team Player: Willingness to collaborate and contribute to the success of the team.Flexibility: Ability to work weekends and Bank Holidays as part of a rota.IT Support Experience: Previous work in an IT support role is an advantage.SQL Knowledge: Experience with SQL is beneficial but not essential.Retail Exposure: Familiarity with EPOS systems and retail environments is a plus.Why Join Us?Career Growth – A fantastic opportunity to expand your IT and customer service skills.Office-Based Role – Work in our Waterlooville office with a collaborative team.Hands-On Experience – Get involved in real-world problem-solving with cutting-edge retail technology.Supportive Team Culture – Join a friendly, proactive team that values your contributions.Life Assurance and Group Income Protection.Private medical cover with cash plan.Enhanced Company Pension.25 days annual leave + your birthday off.Enhanced maternity, paternity and adoption pay.Generous training budgets and reimbursement for professional memberships.Ready to Apply?If you have a passion for IT, problem-solving, and delivering great customer service, we'd love to hear from you!
#J-18808-Ljbffr